Assistant Director for Union and Involvement Services -- Facilities, Union and Involvement Services

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March 25, 2021

The Assistant Director for Union and Involvement Services (U&I) - Facilities has primary responsibility for coordinating/overseeing all space allocation, technology and client management/services. This role is instrumental in ensuring access to campus space for programmatic and community building pursuits. This position serves as a primary backup for the Executive Director of the Student Union and Campus Recreation, and will supervise professional staff in the absence of the Executive Director.  It is expected this role will have a shared responsibility with other Union and Involvement Services staff members for the efficient, safe, and effective functioning of all student events and Union needs.  Work is reviewed principally through discussion and observation of the results obtained.  The majority of the functions of this position are performed in an office environment.

Salary range is $35,600 to $39,500, based on experience.

Full job description can be found online at


  • Assist with the hiring, selection, training and evaluation of student employees. Provide direct supervision to two student teams: Technology and Client Management;

  • Ensure that student employees know the mission and goals of the University, Student Affairs and Union and Involvement Services;

 Facilities/Scheduling Management:

  • Serve as a campus-wide resource for campus reservation software, Event Management Software (EMS);

  • Oversee the space allocation process;

  •  Provide support, training, oversight and direction for student employees and professional staff in the areas of campus reservations, room diagrams and any details related to space usage;

  • Coordinate building hours - opening and closing year-round;

  • Work with Administrative Support to compile annual space utilization report;

 Client Management:

  • Maintain communication between internal and external clients in order to most appropriately address needs;

  • Determine client pricing and charges that need to be assessed, and bill appropriately at conclusion of event;

  • Responsible for ensuring appropriate staff coverage at client events. Collaboratively work events with the Executive Director if alcohol is present (requires Presidential Approval).

  • Assist in client communication for VIP/Special internal clients (President’s office, Advancement, etc.);

  • Meet with clients if serious space violations occur;

  • Coordinate marketing/branding efforts for position relevant services; and

  • Responsible for the recruitment of new external clients.

 Technology Management:

  • Serve as point person for all technology related questions, maintenance, etc.;

  • Serve as liaison with IT Services and off-campus technology vendors advising them of Union and Involvement issues, and working to resolve any problems as they arise; and

  • Responsible for Union Inventory Tracking/Control.

External Partnerships:

  • Serve as Ex-Officio Member on U&I Advisory Board; and

  • Serve on any other appropriate committees.

 Assistant to the Executive Director:

  •  In absence of Executive Director, serve as a point person for the Department;

  • Assist with annual budget planning, development and priority setting;

  • Serve as the primary backup for any issues related to the Student Union.

  • Assist with facility issues/concerns; and

  • Other duties as assigned.


Required qualifications include:

  • Bachelor's degree earned by start date;

  • Experience with all aspects of programming and event management such as developing outcomes, goal setting, project planning, implementation/logistics, evaluation and reporting;

  • Supervisory experience including, but not limited to scheduling and managing employees, ability to provide clear directions and respond accordingly to employees, implement strategies to build a successful team, and mentoring professionals and students;

  • Working knowledge of technology maintenance, facility management and operating sound equipment;

  • Excellent organizational, communication and interpersonal skills to represent and support departmental initiatives across campus and with community partners;

  •  Demonstrated knowledge of event staffing, crowd management, event security, public assembly, facility emergency protocols, etc.

  • A demonstrated commitment to participating in building an inclusive, equitable, and diverse campus community;

  • Proficient in basic computer skills and/or programs (i.e. Microsoft, Google, Zoom, and other applicable software systems).

  • Ability to handle and prioritize multiple tasks;

 Preferred qualifications include:

  • Master’s Degree in position applicable field;

  • Two or more years of full time professional work experience;

  • Familiarity with EMS Software or comparable space request software;

  • Advanced level of computer and technology expertise, including knowledge of audio visual equipment;

  •  Basic advertising/marketing concepts.

  • Experience working with budgets and contracts;

  • Involvement in ACUI and/or NACA or other relevant professional association.

 This position requires some evening and weekend work, and participates in an “on call rotation.”


Applicants should submit a cover letter specifically addressing how the candidate meets the qualifications as outlined in the posted description, a resume, academic transcripts and contact information for three professional references online at or by mail to:

Truman State University
Human Resources MC 101
100 E. Normal Ave.
Kirksville, MO 63501

Questions may be directed to Human Resources at 660-785-4031 or  Final candidates will be expected to undergo and successfully pass a background check. Final candidates must possess a current driver’s license with a satisfactory driving record.

Review of applications will begin April 14, 2021, and continue until position is filled.

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354 and

Truman State University is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or


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