Network Support Specialist I or II, Information Technology Services

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February 24, 2022

 

The Network Support Specialist position provides support and service activities for the information technology endeavors needed to facilitate the educational process at Truman State University.

Typical work responsibilities include support for the campus information infrastructure, including installation, configuration, and maintenance of infrastructure components including but not limited to: data, network, telephone and cable TV cabling; Maintain appropriate documentation of technical services; Determine cause of infrastructure malfunctions and resolve issues using appropriate solutions; Provide technical support of infrastructure services to academic, administrative and student areas; Manage student labor (if provided); and Take an active role in meeting customer needs.

Minimum required qualifications:

  • The Network Support Specialist I will have a high school diploma or equivalent.
  • The Network Support Specialist II will have an Associate's degree in computer science or a closely related field OR two years of related work experience demonstrating technical knowledge, OR an equivalent combination of related education and experience.

Both positions require:

  • Experience in general construction techniques; using hand tools, installing wiring, drywall, etc.
  • Experience that demonstrates strong organizational skills.
  • Experience that demonstrates strong teamwork/group participation skills.
  • Experience using Windows operating systems and the Microsoft Office suite
  • Strong interpersonal, organizational, customer service, and communication skills.
  • Demonstrates an understanding of physical network, phone, television and fiber optic systems.  Can provide an overview of how systems are built, connected, and maintained.  Knowledgeable of EIA/TIA wiring closet and cabling standards.
  • Demonstrates an understanding of data networking and IP networking.  Can provide an overview of how layer two and layer three switching occurs, how IP traffic is routed and systems such as wireless access points, routers, bridges and firewalls function.
  • Demonstrates an understanding of basic system administration concepts.  Can explain the client server model and how client to server communication would route across the physical infrastructure.

The Network Support Specialist II also requires:

  • Knowledge of structured wiring standards, installation methods and best practices as described in the TIA/EIA 568-B/C standards
  • Experience doing project or job accounting/billing.
  • Experience installing and maintaining network wiring.
  • Experience installing and maintaining telephone wiring and telephone services.
  • Experience installing and maintaining cable TV cabling and cable TV services.
  • Experience maintaining network services, network equipment including layer one through layer three network support.
  • Experience installing and maintaining wireless networks.
  • Experience in designing structured wiring systems.
  • Experience in fiber optic cable installation and maintenance.
  • Experience working with equipment vendors and suppliers.
  • Project management experience.

Preferred qualifications:

  • Certifications in structured wiring systems.
  • Certifications in fiber optic cabling.
  • Experience installing and maintaining network equipment (switches, routers, etc.)
  • Experience installing and maintaining Cisco network equipment and wireless networks.
  • Ability to program in an administrative language (Perl, Python, Ruby, Bash, VBScript, PowerShell).
  • Experience with Apple Mac operating systems.
  • Experience with Linux/Unix operating systems.
  • Experience with Open Source software such as Apache and MySQL.
  • Experience reviewing and evaluating technology equipment
  • Experience working with equipment vendors and suppliers
  • RFP development experience
  • Experience managing other workers

To Apply: Please submit a cover letter addressing the required and preferred qualifications, academic transcripts, as well as resume with contact information for three references online or mailed to:

Truman State University

Human Resources MC 101

100 E Normal Ave

Kirksville, MO 63501

 

Questions may be directed to Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.

Review of applications will begin March 10, 2022, and will continue until position has been filled.

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.  Women, minorities, people with disabilities and veterans are strongly encouraged to apply.  In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs.  Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354 and titleix@truman.edu.

Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request.  To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101,  100 E. Normal, Kirksville, MO  63501, 660-785-4031 or hrstaff@truman.edu.

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