Coordinator for Residence Life - Housing Operations and Systems, Residence Life

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October 6, 2020

The Coordinator for Residence Life - Housing Operations and Systems is a full-time, 12-month position. The Coordinator reports to the Director of Residence Life. This position is responsible for the oversight of housing operations and department maintenance of technological systems (i.e. perimeter access control system, ID card production) and serves as the primary liaison with the Physical Plant staff. The Coordinator supervises professional Hall Directors and some student staff. The Coordinator maintains and enhances the department website and technological systems for the department.

The Coordinator is a vital member of the Residence Life Central Staff Team and impacts the daily operation by participating in strategic planning, process development and implementation, training of professional and student staff, and ongoing professional developmental.  The Coordinator serves as part of the on-call rotation schedule and provides guidance and leadership to crisis and critical issue interventions that impact students.  The annual salary for this position is $36,000.

DUTIES AND RESPONSIBILITIES

Housing Operations and Systems

  • Oversees the maintenance of the Perimeter Access Control System, ensuring students and staff have proper access into the residence halls using their Truman ID card, in collaboration with the Residence Life Office Manager/ID Coordinator, Information Technology (IT), and external vendors.
  • Collaborates with the Housing Placement Specialist who manages the housing application, all room assignments, including room and hall changes, and housing billing functions based on department policy interpretation as needed, specifically in regard to troubleshooting and problem solving, or taking spaces offline for maintenance/construction projects.
  • Coordinates with the Office Manager/ID Coordinator to maintain the Truman ID Card printing operation and system.

Personnel Management/Supervision

  • Provides supervision to a subset of the Hall Director team in partnership with the Coordinator of Residence Life – Student Life and Development.
  • Provides leadership to the Res Life Office Manager/ID Coordinator regarding the ID System and the Perimeter Access System.
  • Assists with the hiring process for Hall Directors, the Housing Placement Specialist, and other residence life professional and student staff.
  • Provides training, development, supervision, and evaluation of full time staff; provides direct and indirect supervision of student staff.
  • Assists with training and provides leadership to student workers that are employed in the Residence Life central office.
  • Assists with training for student staff, including Student Advisors, Apartment Managers, and Community Coordinators.
  • Conducts performance reviews of assigned staff on an annual basis.

Technology Systems

  • Serves as the department liaison to Information Technology Services (ITS) to develop and maintain technological resources, processes, and services for the department.
  • Updates department website and information contained on departmental web pages.
  • Trains and provides leadership to student staff who assist with technology processes within the department of Residence Life.
  • Provides oversight to hall staff in developing and maintaining technology used to support hall operations, including the Front Desk Software, etc. Serve as the point-of-contact for all hall-based technology needs.
  • Ensure all computer systems and equipment in residence life are properly serviced and develops and implement a plan to upgrade technology systems and equipment.

Housing Facilities Liaison

  • Serves as liaison to the Physical Plant and housekeeping staff to maintain a welcoming and comfortable living environment for residents.
  • Meets regularly with the Physical Plant leadership team assigned to the residence communities to ensure strategic improvement and investment in residence community facilities.
  • Oversees furniture repair and replacement.
  • Provides oversite to residence facilities budget.

Student Involvement

  • Collaborate with hall staff, the Department of Public Safety, the University Counseling Services, and other campus partners regarding critical student issues, and make appropriate follow-up and referrals.
  • In conjunction with the Coordinator for Residence Life - Student Life and Development, provide leadership and guidance to Hall Directors, Community Coordinators, Student Advisors, and Apartment managers in developing and implementing curricular community development efforts.
  • In conjunction with the Coordinator for Residence Life - Student Life and Development, advises professional staff on how to handle disturbed and disturbing behavior in the halls.

General Responsibilities

  • Rotates weekday and weekend on-call responsibilities with the Coordinator for Residence Life - Student Life and Development and the Director of Residence Life.
  • Assists with facilitation of Residence Life staff meetings.
  • Assists with coordination and implementation of Professional Staff and Student Staff training.
  • Assists in supporting the summer camp and conference program for residence life summer guests.
  • Perform other duties as assigned.

ESSENTIAL FUNCTIONS

Must be able to:

  • learn and use various software systems related to Residence Life functions.
  • communicate via telephone, email, and in person on a daily basis.
  • handle multiple and complex tasks simultaneously.
  • work with various university software systems as needed to comply with University processes and procedures.
  • provide supervision and direction to full time staff and student employees.
  • maintain professionalism and calm at all times when assisting prospective students and their parents, as well as current students, internal colleagues and campus partners.

Professional Coordination

The Coordinator for Residence Life must maintain regular contact with supervisor (Director of Residence Life), Physical Plant, Campus Planning Office, Department of Public Safety, and other campus departments to ensure facilities are well maintained and provide an appropriate learning environment for residents. Frequent and high quality interaction with students and parents is an essential component of the job.

MINIMUM REQUIRED QUALIFICATIONS

  • An earned master's degree
  • Two or more years of full-time experience in residence life
  • Demonstrated experience working with various technology related to housing and residence life operations (i.e. card access systems, ID card production systems, creating or updating websites) and various office software programs (i.e. Microsoft Office, Google Sheets)
  • Demonstrated ability to effectively collaborate with campus partners (i.e. Physical Plant, ITS, Campus Planning)
  • Staff supervision experience (full-time or student staff members)
  • Excellent communication skills (Oral and Written)
  • Demonstrated ability to work positively with diverse populations and personalities.
  • Demonstrated commitment to the welfare of students.
  • Demonstrated ability to engage in effective problem solving, both independently and as part of a team.

PREFERRED QUALIFICATIONS

  • An earned master's degree in higher education administration, college student personnel, or related field;
  • Professional or graduate staff supervisory experience
  • Experience with electronic door access systems or other housing management systems
  • Experience developing databases in Excel and/or Google software packages.

To Apply:

Applicants should submit a cover letter, resume, application, two writing samples and contact information for three references online at employment.truman.edu or by mail to:

Human Resources
Truman State University
McClain Hall 101
Kirksville, MO  63501

Questions may be directed to Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.

Review of applications will begin November 16, 2020, and continue until position is filled.

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.  Women, minorities, people with disabilities and veterans are strongly encouraged to apply.  In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs.  Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354 and titleix@truman.edu.

Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request.  To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101,  100 E. Normal, Kirksville, MO  63501, 660-785-4031 or hrstaff@truman.edu.

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