Technical Support Specialist I or II, Information Technology Services

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December 8, 2021

The Technical Support Specialist position covers planning and delivery of information technology customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles and practices.

 

Typical work responsibilities include but are not limited to: installation, configuration, and maintenance of computer systems, academic classroom equipment and other technology and processes used to support University functions; maintain appropriate documentation of technical services provided; deliver high quality information technology services, resolving any issues promptly using appropriate solutions; taking an active role in meeting customer needs.

 

Minimum required qualifications:

  • The Technical Support Specialist I will have an Associate’s degree in computer science or a closely related field, OR two years of related work experience demonstrating technical knowledge, OR an equivalent combination of related education and experience.
  • The Technical Support Specialist II will have an Associate’s degree in computer science or a closely related field PLUS two years of related work experience, OR an equivalent combination of related education and experience.
  • Strong interpersonal, organizational, and communication skills. Demonstrated strong teamwork/group project skills. Previous employment experience demonstrating excellent customer service skills. Demonstrated work experience installing and maintaining computer system hardware and software. Demonstrated work experience with the Microsoft Office suite.
  • Demonstrated experience with Windows and Mac operating systems (demonstrated work experience is required for the Technical Support Specialist II position).

 

Preferred qualifications:

  • Bachelor’s Degree in computer science or closely related field. Employment experience in an educational setting. Experience with MS SMS/SCCM, Active Directory and Exchange. Experience  with Apple Remote Desktop management system. Demonstrated work experience installing and maintaining academic classroom technology. Demonstrated advanced experience managing Windows computer systems (work experience is a plus). Demonstrated advanced experience managing Mac computer systems (work experience is a plus).
  • For the Technical Specialist II position, we are also looking for demonstrated work experience implementing Open Source software solutions in an organization.

TO APPLYPlease submit a cover letter addressing the required and preferred qualifications, as well as a resume, transcripts and contact information for three references at employment.truman.edu or mailed to:

Truman State University

Human Resources MC 101

100 E Normal Ave

Kirksville, MO 63501

 

Review of applications will begin January 3, 2021 and continue until filled.  Questions may be directed to Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.

 

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.  Women, minorities, people with disabilities and veterans are strongly encouraged to apply.  In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs.  Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354 and titleix@truman.edu.

Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request.  To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101,  100 E. Normal, Kirksville, MO  63501, 660-785-4031 or hrstaff@truman.edu.

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