Assistant Director of Operations, Campus Recreation

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June 29, 2022

The Assistant Director for Operations reports directly to the Executive Director for the Student Union and Campus Recreation. This role is instrumental in ensuring effective daily operations of the Student Recreation Center. It is expected this role will have a shared responsibility with other Campus Recreation staff members to ensure the efficient, safe, and effective functioning of the Student Recreation Center. Work is reviewed principally through discussion and observation of the results obtained. The majority of the functions of this position are performed in an office environment. This is a twelve month, full-time position.

Salary Range $36,500-$40,000 based on experience.

Facilities/Scheduling Management:

  • Schedule Campus Recreation’s facilities via Event Management Software (EMS) for programs and services; monitor daily use of activity areas to ensure maximum participation; communicate guidelines and schedules with staff; develop and publish weekly schedules.
    • Collaboratively work with Union and Involvement Services counterpoint to oversee the space allocation process for Campus Recreation facilities;
  • Oversee rental services and front desk operations including membership sales, locker rentals, etc. Maintain and update records regularly;
  • Coordinate maintenance and cleaning of all Campus Recreational spaces. Ensure operational issues are scheduled for appropriate repairs.
  • Maintain and update daily access databases, interacting regularly with ITS, ID office and Human Resources;
  • Supervise and schedule special event staff; monitor payroll; ensure staff are appropriately trained for events and excellent customer service, including any special requests regarding equipment and access needs, event set-up/strike down and risk management issues. Collaboratively work events if needed.
  • Coordinate building hours - opening and closing year-round; and
  • Compile appropriate annual reports;

 

Supervision:

  • Assist with the selection, training and evaluation of student employees. Provide direct supervision to approximately 30 Membership Services Desk student employees;
    • Collaboratively provide support and direction to student Building Supervisors;
  • Oversee tracking the completion of any required certifications for all staff members;
  • Ensure student employees know the mission and goals of the University, Division and Campus Recreation;
  • Ensure that student employees demonstrate excellent service for internal and external customers;
  • Serve as an advocate for students and their needs; and
  • Accompany student delegations, when appropriate, to appropriate leader training and/or conferences when applicable.

 

Client Services:

  • Provide support, training, oversight and direction for student employees and professional staff in the areas of campus reservations, room diagrams and any details related to space usage;
  • Serve as a point of contact for internal and external clients in order to most appropriately address needs;
  • Communicate policies with rental groups; supervise event production, supervision, manage event set-up and strike down; oversee preparation of agreements and invoices; review, assess, respond to event supervision reports.
  • Be a resource for all recognized student organizations as well as all faculty/staff advisors regarding risk management, event planning, and general concerns;
  • Meet with clients if serious space violations occur; and
  • Assist with marketing/branding efforts for position relevant services.

 

External Partnerships:

  • Assist with New Student Orientation and Truman Week;
  • Assist with New Student Move-In;
  • Serve on any other appropriate committees

 

Assistant to the Executive Director:

  • In absence of Executive Director, serve as a point person for the Department;
  • Assist with annual budget planning, development and priority setting;
  • Serve as a backup for any issues related to Campus Recreation;
  • Assist with facility issues/concerns;
  • Assist with identifying needs for building improvements and furnishings replacements;
  • Examine, analyze and evaluate Campus Recreation operations and policies in order to: maximize the current and potential use of the facility, identify opportunities and challenges, and ensure programs and services are inclusive;
  • Contribute to the creation of the Department’s annual report for internal and external constituencies summarizing activities, data, emerging trends, strategies for improvements and for taking advantage of emerging opportunities; and
  • Other duties as assigned.

 

DUTIES AND RESPONSIBILITIES SHARED WITH ALL CAMPUS RECREATION STAFF MEMBERS:

  • Provide a welcoming environment for all customers that interact with Campus Recreation;
  • Engage in professional development to remain up-to-date and to network;
  • Strive to ensure that the needs of colleagues, clients, and visitors are met in a timely, courteous, and competent manner.
  • Manage resources wisely;
  • Understand the vision of the University, Division, and Campus Recreation in order to work towards the achievement of related goals;
  • Keep current on legal and ethical considerations as related to the position;
  • Understand and advocate for the needs of diverse student populations;
  • Comply with University and departmental policies and expectations;
  • Demonstrate excellent interpersonal, written, oral, and presentation communication skills;
  • Model professional behavior for student staff, external constituencies, and clients;
  • Engage in professional development to remain up-to-date and to network;
  • Make presentations per request;
  • Understand and advocate for the needs of diverse student populations;
  • Model professional behavior for student staff, external constituencies, and clients;
  • Work select evenings and weekends; and
  • Participate in an “on call” rotation.

ESSENTIAL FUNCTIONS:

  1. Must be able to occasionally lift and/or move up to 50-75 pounds.
  2. Needs a valid driver’s license with a satisfactory driving record.
  3. Must be able to communicate by telephone on a daily basis.
  4. Must be able to operate computers, copy machines, and other standard office equipment.
  5. Must be able to handle multiple and complex tasks simultaneously.
  6. Must be able to communicate through direct contact on a daily basis.
  7. Must be able to perform basic mathematical functions.
  8. Must be able to prepare and understand basic statistical reports.
  9. Must be able to work with university hardware and software as needed.

QUALIFICATIONS:

 

Required qualifications include:

  • Bachelor's degree earned by start date;
  • Experience with all aspects of programming and event management such as developing outcomes, goal setting, project planning, implementation/logistics, evaluation and reporting;
  • Supervisory experience including, but not limited to scheduling and managing employees, ability to provide clear directions and respond accordingly to employees, implement strategies to build a successful team, and mentoring professionals and students;
  • Excellent organizational, communication and interpersonal skills to represent and support departmental initiatives across campus and with community partners;
  • A demonstrated commitment to participating in building an inclusive, equitable, and diverse campus community;
  • Proficient in basic computer skills and/or programs (i.e. Microsoft, Google, Zoom, and other applicable software systems).
  • Ability to handle and prioritize multiple tasks
  • First Aid/Adult CPR with AED certification (or ability to earn within 3 months of hire);

 

Preferred qualifications include:

  • Master’s Degree in position applicable field;
  • Two or more years of full time professional work experience;
  • Familiarity with EMS Software or comparable space request software;
  • Basic advertising/marketing concepts (i.e. video, website development, social media management, etc.);
  • Experience working with budgets and contracts;
  • First Aid/Adult CPR with AED Instructor Certification;
  • Involvement in NIRSA or other relevant professional association.

 

This position requires some evening and weekend work.

TO APPLY:

Please submit a cover letter, resume, academic transcripts and contact information for three references online at employment.truman.edu or mailed to:

Truman State University

Human Resources MC 101

100 E Normal Ave

Kirksville, MO 63501

 

Review of applications will begin July 13, 2022 and continue until filled.  Questions may be directed to Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.  Women, minorities, people with disabilities and veterans are strongly encouraged to apply.  In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs.  Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354 and titleix@truman.edu.

Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request.  To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101,  100 E. Normal, Kirksville, MO  63501, 660-785-4031 or hrstaff@truman.edu.

 

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